Return
Policy
M/S. Rampal Enterprise — We value your trust. Our return policy is designed to ensure a fair experience for all our pet lovers.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it. Since we deal with pet food and medicines, certain conditions apply:
- The product must be in its original packaging.
- Return requests must be made within 24-48 hours.
- Seal must be intact for food and medical items.
Damaged or Wrong Items
If you receive a damaged product or the wrong bird/pet item, please notify us immediately. We will arrange a replacement or refund at no additional shipping cost to you. An unboxing video is highly recommended as proof.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through your original payment method (bKash/Nagad/Bank) within 3-5 business days.
Non-Returnable Items
For safety and hygiene reasons, used bird cages, opened food bags, or partially used medicines cannot be returned unless they were received damaged.